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JetBlue Terminal 5


JFK International Airport Jet Blue Terminal 5 NYC

WSP USA provided program management services for construction of JetBlue’s Terminal 5 at John F. Kennedy International Airport—the airline’s largest infrastructure investment since it began flying in February 2000—as well as access roadways, an airside apron, a ramp layout, a 1,500-space parking garage, and a pedestrian connector to the garage and AirTrain.

The terminal opened to passenger traffic in October 2008, the culmination of a 3-year effort aimed at doubling capacity while transforming the passenger experience. The 640,000-square-foot terminal incorporates the 1962 classic modernist TWA terminal designed by Eero Saarinen.

The new terminal is designed to handle 20 million passengers a year. 

A month before the actual opening, nearly 1,000 volunteers—mostly JetBlue frequent fliers—helped test terminal operations. Following individual “scripts,” volunteers acted as passengers, checking baggage, clearing security, finding the gate for their designated mock flight, then making their way to baggage claim. We helped manage and prepare for the trials, and provided hands-on support—everything from unloading baggage bins to posing as passengers. It was the first time such a trial had been conducted in the U.S.